Safety Comes First
Tekarra Lodge Response to COVID-19
Tekarra Lodge is a magical place where our guests come to escape and enjoy nature, each other and simple pleasures. While making memories is always our goal, currently we’re extremely mindful of the worldwide focus on the 2019 Novel Coronavirus – COVID-19. Tekarra Lodge takes our responsibility with COVID-19 very seriously. At this time travel safety and travel flexibility are our top priority.
Your Travel Flexibility
If you are looking to book accommodation with Tekarra Lodge, you can book with confidence knowing that at this time all of our available, promoted rates are cancellable with 72 hours of advance notice with the exception of our Smarty Pants Web Saver offer. There is a lot of uncertainty around when travel advisories and restrictions will be lifted. At Tekarra Loge you can err on the side of optimistic without penalty.
In cases where a booking has been prepaid, or a deposit has been accepted for a group booking, the deposit will be held as a credit for one calendar year – to be applied to a future booking or function. The calendar year associated with credit will align with the cancellation date.
For larger group bookings, preparations and ordering of goods begins well in advance of group arrival. In cases of group cancellation, where expenses have been borne by the property on the group’s behalf, the group is advised to contact us directly to address expenses/charges.
Should you have booked through an online travel agent (OTA), such as Expedia or booking.com, please contact that company directly in order to complete a cancellation or change, according to the terms, conditions and policy of that organization.
Your Travel Safety
At Tekarra Lodge we have developed and implemented COVID-19 best practices. Rest assured our key guidance aligns with the recommendations from Alberta Health.
COVID-19 presents a challenge for businesses such as Tekarra Lodge, where human interaction and connection is at the heart of what we do. We understand the necessity of prioritizing travel safety and travel flexibility at this time. Still, our goal is to respect the processes and protocols while ensuring a warm, welcoming and memorable experience. In these difficult times we are doing our utmost to act with vigilance and kindness to you, our guest, and our amazing team of ambassadors. We thank you for your understanding and we wish you good health and safe travels – now and in the future.
enhanced cleaning protocols
Tekarra Lodge tracks the cleanliness of our property through regular audits and through your guest post-trip survey scores. Our property is very competitive about its ratings and scores as we take great pride in maintaining a clean and welcoming environment for our guests. While our regular cleaning protocols are rigorous, we have put additional protocols in place during this period where the containment of COVID-19 is paramount. We have increased the frequency of cleaning key public spaces, wiping down frequently touched items such as door handles with a bleach-containing, virus-killing formulas.
Mandatory Mask Bylaw in Effect Starting August 1, 2020
The City of Edmonton, Alberta has implemented a mandatory mask bylaw which requires all persons to wear a mask or face covering in all indoor public premises including hotels. Starting on August 1st, 2020, all visitors and employees inside our Hotel are required to wear a mask or face covering, while in public areas, in compliance with the Mandatory Mask Bylaw (Bylaw #19408).
Personal Hygiene Best Practices
All employees have been advised of best practices associated with minimizing exposure and spread of germs and associated illnesses. Diligence in regular hand washing, the use of anti-bacterial formulas, coughing or sneezing into their sleeve (never hands) and minimizing face touching has been communicated to our staff.
Effective immediately, all guests must provide a valid credit card with matching identification card upon check-in. Accepted cards include Mastercard, Visa, American Express, JCB and Discovery Card. Cash and debit can be used as tender at time of check out.